Return & Refund – ehm accessories

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Return & Refund

We offer a return or exchange on eligible items within 28 days of your delivery date. To be eligible for a return or exchange, your item must be unused with no signs of wear and damage. It must also be in the original condition and packaging.

Unfortunately, all earrings are not eligible for a return due to hygiene purposes unless faulty.

To initiate a return or exchange, click the banner below.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is examined and approved, your refund will be processed using the original method of payment.

Please note that shipping costs are non-refundable and you will be responsible for paying for your own shipping costs for returning your item.

If you receive a damaged or defective item, please contact us immediately at hello@shop-ehm.com with your order number and a photo of the damage or defect. We will provide you with a return address and further instructions for a replacement or refund.

Terms & Conditions

Application:

The term ‘ehm’, ‘ehm accessories’, 'shop ehm', ‘shop-ehm.com', ‘us’ or ‘we’ refers to EHM ACCESSORIES ENTERPRISE 202403100890 (IP0595791-K).

Terms and Conditions

These terms and conditions (“Terms”) govern your use of our website and the purchase of products from our online store. By using our website or purchasing products from us, you agree to be bound by these Terms. Please read these Terms carefully before using our website or purchasing products from us.

Website Use

You may use our website only for lawful purposes and in accordance with these Terms. You must not use our website in any way that violates any applicable local, national, or international law or regulation.

Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of EHM ACCESSORIES ENTERPRISE or its content suppliers and is protected by Malaysia and international copyright laws.

Product Descriptions

We make every effort to accurately describe our products and provide high-quality images. However, we cannot guarantee that the colors and details of our products will be accurately displayed on your device.

All product description or product pricing are subject to change at any time without notice, at our sole discretion.

Pricing and Payment

All prices are listed in MYR. Prices for our products are subject to change without notice. We accept payment via credit card and other payment methods that are offered on our website. Payment must be received in full before we can process your order. Prices and shipping rates are subject to change without notice, but changes will not affect orders that have already been accepted.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our online store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. We are not responsible for any delay or failure to process your order if we are unable to verify the accuracy of your billing or account information.

Shipping

We ship to addresses within Malaysia and to most international destinations. For more details on shipping, please view our Shipping page. Please note that we are not liable for international orders that may be subject to customs charges or other fees that are beyond our control.

Returns and Exchanges

We want you to be completely satisfied with your purchase from our online store. If for any reason you are not satisfied, you may return or exchange the product within 28 days of receipt. Please see our Returns Policy for more information.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our website or in the products that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on our website or in the products is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information on our website or in the products, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on our website or in the products, should be taken to indicate that all information on our website or in the products has been modified or updated.

Updates

We reserve the right, at our sole discretion, to update these Terms & Conditions at any time. Any changes will be effective immediately upon posting the revised Terms & Conditions on the website. It is your responsibility to review these Terms & Conditions periodically for changes. Your continued use of the website after any such changes constitutes acceptance of the new Terms & Conditions.

Contact Us

If you have any questions or concerns about these Terms, please contact us at hello@shop-ehm.com.