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ehm accessories

 

 

Frequently Asked Questions

  • Delivery fees are West Malaysia (RM8) and East Malaysia (RM15)
  • FREE DELIVERY within Malaysia for orders above RM180.
  • Your order will take approximately 1-3 days to arrive.

To find out more, click here.

  • Yes, we deliver worldwide with a flat shipping fee of RM100.
  • Delivery to Singapore: RM25 (free for orders above RM350).

For more info, click here.

Unfortunately, once your order has been placed, we are unable to cancel or amend the contents or delivery address. Do make sure you are certain of your purchase and delivery address prior to check out.

You will receive a tracking number via email once your order has shipped.

If you have not received your order within the specified time frame, please email us at hello@shop-ehm.com

  • Major credit and debit cards (Visa, Mastercard & China Union Pay)
  • e-Wallets (Boost, Touch & Go, Grab, and Shopee Pay)
  • DuitNow QR

We offer a 28-day return or exchange policy on eligible items, except for earrings which cannot be returned due to hygiene reasons unless faulty. For more information, please visit our Return and Refund Policy page.

We recommend storing your jewellery in a dry place and avoiding contact with water, perfumes, and other chemicals. For more information on jewellery care, please visit our Jewellery Care page.

You can send us an enquiry via our Contact Form or drop us an email at hello@shop-ehm.com and we'll get back to you as soon as we can.

Terms & Conditions

Application:

The term ‘ehm’, ‘ehm accessories’, 'shop ehm', ‘shop-ehm.com', ‘us’ or ‘we’ refers to EHM ACCESSORIES ENTERPRISE 202403100890 (IP0595791-K).

Terms and Conditions

These terms and conditions (“Terms”) govern your use of our website and the purchase of products from our online store. By using our website or purchasing products from us, you agree to be bound by these Terms. Please read these Terms carefully before using our website or purchasing products from us.

Website Use

You may use our website only for lawful purposes and in accordance with these Terms. You must not use our website in any way that violates any applicable local, national, or international law or regulation.

Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of EHM ACCESSORIES ENTERPRISE or its content suppliers and is protected by Malaysia and international copyright laws.

Product Descriptions

We make every effort to accurately describe our products and provide high-quality images. However, we cannot guarantee that the colors and details of our products will be accurately displayed on your device.

All product description or product pricing are subject to change at any time without notice, at our sole discretion.

Pricing and Payment

All prices are listed in MYR. Prices for our products are subject to change without notice. We accept payment via credit card and other payment methods that are offered on our website. Payment must be received in full before we can process your order. Prices and shipping rates are subject to change without notice, but changes will not affect orders that have already been accepted.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our online store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. We are not responsible for any delay or failure to process your order if we are unable to verify the accuracy of your billing or account information.

Shipping

We ship to addresses within Malaysia and to most international destinations. For more details on shipping, please view our Shipping page. Please note that we are not liable for international orders that may be subject to customs charges or other fees that are beyond our control.

Returns and Exchanges

We want you to be completely satisfied with your purchase from our online store. If for any reason you are not satisfied, you may return or exchange the product within 28 days of receipt. Please see our Returns Policy for more information.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our website or in the products that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on our website or in the products is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information on our website or in the products, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on our website or in the products, should be taken to indicate that all information on our website or in the products has been modified or updated.

Updates

We reserve the right, at our sole discretion, to update these Terms & Conditions at any time. Any changes will be effective immediately upon posting the revised Terms & Conditions on the website. It is your responsibility to review these Terms & Conditions periodically for changes. Your continued use of the website after any such changes constitutes acceptance of the new Terms & Conditions.

Contact Us

If you have any questions or concerns about these Terms, please contact us at hello@shop-ehm.com.